Delivery

Introduction

This policy is not intended to and does not create legally enforceable rights and obligations.  It merely indicates our usual practice in relation to the delivery of products.

Free delivery

We offer free next working day delivery to all UK mainland addresses on all orders over £49 (inclusive of VAT).  Other orders will be subject to delivery charges as detailed in Section 5 below.

Click and Collect is also available from our warehouse in Birdlip, Gloucester, GL4 8JH. Select this method at checkout and collect at your convenience during our open hours 7am-5pm Monday to Friday. 

Delivery methods

If the address for delivery of your order is a UK mainland address, then you will be able to select from the following delivery methods: 

• standard next working day delivery;
• next day am delivery;
• same day delivery. 

If the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:

• standard international delivery;
• express international delivery. 

Delivery periods

This table indicates the typical delivery periods for the different delivery methods.

 If you place your order before 1pm on a working day, these periods run from the close of business on that day.  If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. 

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period, this is subject to stock availability. 

If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product.  These may delay the expected date for delivery.  Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.

Delivery charges 

Delivery charges for UK mainland will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon: 

• the delivery method you select;
• the location of the delivery address; and
• the size and weight of your order. 

We reserve the right to increase request a further contribution to the carriage cost on heavy, bulky, valuable or fragile consignments. You will be sent an email requesting this if required.

Indicative charges (stated in GBP and inclusive of applicable VAT [although this may not be payable in all instances] are as follows:

• next working day delivery of a package to a UK mainland address: £7.90
• next day am delivery of a package to a UK mainland address: £12.49
• same day delivery – price on request, we will confirm delivery cost and availability  when you place the order.
• standard international delivery (via road)– price on request, or we will email you prior to shipping, when your order is ready to ship.
• express international delivery (via air) – price on request, or we will email you prior to shipping, when your order is ready to ship.

*Weights are of the packaged item and are rounded up.

Receipt and signature 

All deliveries must be received in person at the delivery address, and a signature must be provided.

Additional deliveries and collection

If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product.  Such instructions will include a time limit for collection.

Delivery problems 

If you experience any problems with a delivery, please contact us by email to sales@jsequine.co.uk, by telephone on 01452 863000 or through our website at www.jsequine.co.uk

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).  

Goods may be delivered without a person receipt, providing a signed note has been left for the driver, with clear instructions on where to leave the goods – this must be a animal free, safe, dry secure area. The delivery service provider has the discretion to say whether this is suitable or not.

An indicative list of the situations where a failure to deliver will be your fault is set out below: 

• you provided the wrong address for delivery;
• there is a mistake in the address for delivery that was provided;
• the address for delivery is not reasonably accessible;
• the address for delivery cannot safely be accessed;
• where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery, and there was no signed note left for driver confirming to leave the goods.