This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
End of Year Special - we are offering free delivery on orders £45 and over for a limited time only - from the 21st December 2018 to the 2nd January 2019!
We offer free standard delivery to all UK mainland addresses on all orders over £100.00 (inclusive of VAT). Other orders will be subject to delivery charges as detailed in Section 5 below.
Click and Collect is also available from our warehouse in Birdlip, Gloucester, GL4 8JH. Select this method at checkout and collect at your convenience during our open hours 7am-5pm Monday to Friday.
We will deliver to the following countries and territories (subject to change at any time):
Holland (The Netherlands)
Portugal (excluding Azores and Madeira)
Channel Islands (Guernsey)
Channel Islands (Jersey)
China, People's Republic of
Spain (excluding Canary Islands, Ceuta and Melilla)
United Arab Emirates
Netherlands, The (Holland)
If the address for delivery of your order is a UK mainland address, then you will be able to select from the following delivery methods:
If the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:
This table indicates the typical delivery periods for the different delivery methods.
Typical delivery period
Standard next day delivery
1 working day
Express am delivery
1 working day – before noon
Confirmed on request
Standard international delivery
[7-10] working days
Express international delivery
[3-6] working days
If you place your order before 1pm on a working day, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.
These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period, this is subject to stock availability.
If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product. These may delay the expected date for delivery. Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.
Delivery charges for UK mainland will be calculated and automatically applied to your order during the checkout process. The applicable charges will depend upon:
We reserve the right to increase request a further contribution to the carriage cost on heavy, bulky, valuable or fragile consignments. You will be sent an email requesting this if required.
Indicative charges (stated in GBP and inclusive of applicable VAT [although this may not be payable in all instances] are as follows:
*Weights are of the packaged item and are rounded up.
Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
If you experience any problems with a delivery, please contact us by email to firstname.lastname@example.org, by telephone on 01452 863000 or through our website at www.jsequine.co.uk
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
Goods may be delivered without a person receipt, providing a signed note has been left for the driver, with clear instructions on where to leave the goods – this must be a animal free, safe, dry secure area. The delivery service provider has the discretion to say whether this is suitable or not.
An indicative list of the situations where a failure to deliver will be your fault is set out below: